Trash

Attention,

At WCA, our highest priority continues to be the health and well-being of our customers and staff during this Coronavirus epidemic. Our drivers and crew members will be returning to full duty by the end of this week and WCA plans to resume service, business as usual, Monday, August 24, 2020.

How Will This Affect Your Service?

WCA residential service will resume to business as usual effective Monday, August 24, 2020.

Recycle Services

Effective August 24, 2020 – WCA is resuming recycle service for the greater Houston area.

Bulk Services

Effective August 24, 2020 – WCA is resuming recycle service for the greater Houston area.

We have taken the recommended health and safety precautions in response to the Coronavirus epidemic and will continue to do so. We will keep you informed of any future developments that affect your service.

We thank you for your partnership and for your patience while our crew members were in quarantine. Please take care and be safe throughout the remainder of this Coronavirus epidemic.

Sincerely,

WCA Municipal Department

Attention to WCA Customers,

At WCA, our highest priority during the COVID pandemic continues to be the health and well-being of our customers and staff. In recent days, several of our residential drivers from our South Houston Hauling Division have been impacted by the COVID-19 virus. In accordance with recommended CDC guidelines, the helpers and other drivers who have been in close contact with these drivers are being quarantined.

Area Affected

Our South Houston Hauling Division, which provides waste collection services South of 290, up through downtown, and as far south as Missouri City, Texas, has been impacted by these health precautions, this includes our Bay City Hauling Division. All other Divisions of WCA/VF Waste Services will continue to operate business as usual. If your community resides in our South Houston or Bay City Hauling Division’s geographical boundary, it is possible your regular collection services will be temporarily affected. We are confident our collection crews will be back to full staffing shortly and any service disruption will be minimal.

Curbside Services

Effective August 10, 2020 – WCA is not making changes to curbside service. However, you may experience delays with your regular curbside service.

Recycle Services

Effective August 10, 2020 – WCA is suspending recycle service currently.

Bulk Services

Effective August 10, 2020 – WCA is suspending bulk service currently.

Please note that any suspended services will not be made up or pushed to another service day.

WCA Waste services made these decisions in furtherance of our health and safety commitment to our community and the WCA family. We thank you for your partnership and for your patience and continued trust in WCA/VF Waste Services.

At WCA, our highest priority continues to be the health and well-being of our customers and staff during this Coronavirus epidemic. Our drivers and crew members will be returning to full duty by the end of this week and WCA plans to resume service, business as usual, Monday, April 20, 2020.

How Will This Affect Your Service?

WCA residential service will resume to business as usual effective Monday, April 20, 2020.

Recycle Services

• Effective Monday, April 20, 2020
• WCA is resuming recycle service for the greater Houston area.

We have taken the recommended health and safety precautions in response to the Coronavirus epidemic and will continue to do so. We will keep you informed of any future developments that affect your service.

We thank you for your partnership and for your patience while our crew members were in quarantine. Please take care and be Safe throughout the remainder of this Coronavirus epidemic.

Sincerely,
WCA/VF Waste Services Municipal Department

For more information regarding changes affecting your area, please visit our community dedicated page at: https://wcawaste.com/covid-19-houston

A reduction in WCA staff due a positive COVID-19 test is temporarily affecting recycle and bulk trash collection for your neighborhood. Your new schedule, until further notice, will be:

• No recycle collection services are being offered at this time. Please do not place your recycle cart out. No items will be collected from your recycle cart.
• Regular household waste placed inside your trash cart will be collected as usual on each scheduled collection date.
• Bulk trash collection (items or bags placed outside your trash cart) is limited to a two item or two bag maximum.

For questions, please contact WCA, at 281-368-8397 or cshouston@wcamerica.com.

At WCA, our highest priority continues to be the health and well-being of our customers and staff during an evolving situation. Last night, we learned that one of our drivers has tested positive for the COVID-19 virus.  As a precaution, the helpers and other drivers who have been in close contact with this driver have been quarantined.

How Will This Affect Your Service?

WCA provides an essential service for the Houston Metroplex and our mission is to provide the best service possible to our communities. For now, our priority will shift to collect the putrescible waste first.  This is the material that begins to breakdown and decompose first in the Houston heat.

This means that residents need to separate their putrescible waste from their bulk waste to ensure proper and timely collection.  A two-bag maximum for bulk, per home, will be picked on your scheduled service day.  WCA/VF Waste Services will not be collecting carpet or construction materials as regular collection related to this event.

Recycle Services (*Please see exceptions below):

Effective Tuesday, March 31, 2020 – Until Further Notice

• We are suspending recycle service for the greater Houston area.

Please Note: Suspended services due to this event will not be made up or pushed to another service day.

WCA/VF Waste services made these decisions due to the severity of the conditions, and safety concerns to our community and the WCA family.  We thank you for your partnership and for your patience and continued trust in WCA/VF Waste Services.

Please take care and be safe throughout the remainder of this event.

Sincerely,

WCA/VF Waste Services Municipal Department

Please Note: If you have any questions please call or email customer service:

• Phone: 281-368-8397
• Email:  CSHouston@wcamerica.com

WCA is currently experiencing difficulties with their operating systems and in some cases phone service. Normal collection service may be delayed and communication may be limited while they work to restore their normal operations. WCA appreciates your patience and will provide updates as they come available.